This policy explains how Blue Hour handles information submitted through the store or customer-service channel.
Information collected
Blue Hour may collect information you provide in connection with a purchase, configuration inquiry, customer-service request, or site interaction. This can include your name, contact details, delivery information, selected product configuration, and correspondence.
How information is used
Information is used to respond to your inquiry, process and support an accepted order, communicate about the selected product, prevent fraud, and meet legal obligations. Payment information is handled by the selected payment provider. Blue Hour does not ask customers to send payment-card information by email.
Sharing and retention
Information may be shared with service providers needed to process, deliver, or support an accepted order, and where required by law. Records are retained only as long as reasonably necessary for the purposes described here, to resolve disputes, and to meet legal obligations.
Your choices
You may request access, correction, deletion, or information about the handling of your personal information, subject to applicable law. Send privacy requests to support@bluehourfire.com.